Shipping policy

📦 Shipping Policy — ThermoTouch™ (Global)

Delivery Coverage:
We proudly offer fast and reliable shipping to the European Union (EU) and Canada. We partner with trusted global and local carriers (such as DHL, DPD, Hermes, and Canada Post) to ensure your package arrives safely, wherever you are.

Processing Times:
All orders are carefully packed and dispatched within 1–2 business days after confirmation. Once your order has been shipped, you will receive an email with a tracking number so you can monitor its journey.

Shipping Cost ✅ 100% FREE Standard Shipping.
There are no hidden shipping fees at checkout for any of our shipping zones.

Estimated Delivery Times:
Delivery times depend on your location and local logistics networks:

🇪🇺 European Union: 7–10 business days.
🇨🇦 Canada: 7–14 business days (due to country size and winter weather conditions).

Customs, Duties & Taxes:
Please note how taxes are handled based on your region:

For EU Customers: Since we operate and ship within our EU logistics network, no additional customs fees or import taxes apply. The price you see is the final price.
For Canadian Customers: Orders shipped to Canada may be subject to local customs duties, import taxes, or provincial taxes (GST/HST) upon arrival. If applicable, these charges are the responsibility of the buyer as determined by the Canada Border Services Agency.

Delays:
While 95% of our orders arrive on time, occasional delays can happen due to:

Severe weather conditions or snowstorms
Local postal service workloads during peak seasons
Customs clearance processing (for Canadian orders)

If your order is delayed beyond 20 business days, please contact our support team, and we will locate it for you immediately.

Contact Us:
For any questions about your shipment or tracking updates, please contact us at: 📩 info@thermotouchgloves.com